Returns & Exchanges
- Claim and / or return of defective product
1.1 The customer must review the conditions and condition of the product at the time of delivery to check whether it is in accordance with the ordered product, even the conditions and condition of the packaging, being that if it is perceived that the packaging has been previously opened or in your case mistreated it is necessary that you do not receive it and that you refer / write / record it in the comments part that is included in the acknowledgment of receipt of the courier .. Otherwise AMY will not be responsible for the state in which you receive the product .
1.2 In case of any damage, defect or anomaly, (for example damaged product, defects in materials or production, missing product, any difference in relation to the product indicated in the purchase confirmation received by AMY), the customer shall owe it to him immediately and clearly notify AMY in writing via e-mail.
1.3 In this case, the customer will have the right to demand the return and replacement of the product regardless of whether their purchase order is for one or more products, subject to the requested return proceeding in accordance with the conditions. As long as the product was not purchased at drops.amoamy.com where all sales are final.
1.4 In the case of the return of the product, the cost generated by the delivery service will be fully covered by AMY.
1.5 In the case of total or partial return of the purchase order, AMY undertakes to carry out the necessary procedure to return the total price of the product within a period not exceeding 5 business days after receipt of the product in the store of AMY and prior authorization of return by AMY.
1.6 In the event that the customer requires the exchange of a damaged or defective product, the same change will be made subject to availability and the process will be the same as a return for which the customer must enter a purchase order on the site again. The cost generated by the delivery service will be fully covered by AMY.
- Cancellation of purchase order
2.1 The client may cancel, partially or totally, the purchase order according to the following
2.2 The customer has the right to cancel, partially or totally, the purchase order without any penalty as long as it occurs within 5 calendar days after receipt of the product. As long as the product was not purchased at drops.amoamy.com where all sales are final.
2.3 In order to cancel the purchase order, the customer undertakes to carry out the return procedure, informing AMY in writing via e-mail to the Customer, clearly and precisely indicating the reasons for the cancellation, and delivering the product to a delivery and / or courier service provider of your choice within 5 calendar days of receipt of the product for shipment to AMY. The client understands and accepts that the cost generated by shipping the returned product will be borne by the client and will not be reimbursed by AMY.
2.4 In the case of the return of the product without there being a defect, missing, damage or vice in it, the cost generated by shipping by courier will be covered entirely by the customer. In the same way, the client will absorb the risk that will be presented in the return procedures including, without limitation, the risk of damage, theft or loss of the product that may arise until the moment that AMY physically receives the same in the facilities .
2.5 In the case of carrying out the product return procedure without there being a defect, damage or vice of the same product and the cause is generated by misuse of the product, causal damage or normal deterioration thereof, AMY reserves the right not to accept said return.
2.6 Whatever a cause for return refers, the AMY product must come with origin labels as well within the packaging with which it was received to avoid any damage or mistreatment in the return shipment.
3.1 AMY will use the information provided by clients in a confidential manner, so it cannot be disseminated or transmitted to third parties outside the transactions regulated by these general conditions, unless expressly authorized by the client himself or at the request of the competent authority.
4.1 For any doubt or additional information, assistance or claim, the client must send an e-mail to the following email address firstname.lastname@example.orgYou can contact via email to AMY
4.2 For the return of the product, the customer must ensure that the following recipient is correctly noted:
Cultural Retail Holdings SAPI de CV